Cart
0
FAQs
Track My Order
Q. Can I make any changes to my order?
We are unable to change or cancel any orders once they are placed. Be sure to check your order details and shipping information before placing your order.
Q. Where is my Order?
Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.
Q: Can I change the shipping address on my order?
Once an order is placed, we are unable to make any changes to the shipping address. This is because our system begins processing orders immediately to ensure the fastest possible delivery. If you would like to update the shipping address in your account for future orders, log in to your account and update under addresses.
Q: How do I cancel my order?
At this time, we are unable to cancel any orders once they are placed on MVEDA.co. Make sure to check your order details and shipping information before processing your order.
Q. When will my order ship, and when can I expect it?
Our processing time before an order ships is 3-5 days, excluding weekends. Expedited and Overnight US orders are processed the same day if placed by 12pm PST, otherwise the next business day. Orders ship from Albuquerque, NM, with Standard Shipping taking 5-7 business days. Orders made after 12 pm PST will be fulfilled the next business day.
Q. What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please email inquiries@mveda.co with a detailed description and clear photos within 48 hours of delivery. Claims for damaged, missing, or incorrect items must be submitted within 15 days of the delivery date. We’ll be happy to replace any eligible items right away.
Returns & Exchanges
Q. What is your return policy?
We are committed to ensuring your MVEDA experience is as radiant as possible!
Please note that we do not offer refunds; however, we are happy to provide store credit, which has no expiration date.
While full-size items are eligible for returns within 30 days for U.S. orders, here are a few guidelines to keep in mind:
-
For U.S. orders, full-size items are eligible for returns for store credit within 30 days of purchase.
-
All International orders are final sale and cannot be returned.
-
Final Sale Items (not eligible for return) include:
-
Fragrances (classified as hazmat product and with shipping restrictions)
We appreciate your understanding and are always here to help answer questions or provide guidance. All approved returns will be processed as store credit, minus a $5 restocking fee.
What’s Not Eligible for Return?
-
Skincare, Haircare, Bodycare, Travel sizes, Bundles, Soaps, and Full size products are final sale and cannot be returned or exchanged.
-
Fragrance is classified as a hazmat product and cannot be returned due to shipping restrictions.
How to Start a Return or Exchange
-
Contact Our Concierge Team: email us at inquiries@mveda.co and we’ll walk you through the return process.
-
Pack Your Item Securely: ensure it is in its original packaging to qualify for a return.
-
Receive Your Prepaid Return Label: we will provide a return shipping label for your convenience.
-
Ship Your Return: send the package to the return address provided by our team, and we will process it as soon as it arrives.
Store Credit & Processing Time
Once your return is received and inspected, we will process your store credit and send it to you via email. Your store credit does not expire, so you can use it whenever you're ready for your next purchase.
Shipping fees are non-refundable.
International Orders
All international orders (any order placed outside of the U.S.) are final sale and not eligible for returns or exchanges. We’re Always Here for You - If you have any questions or need assistance, reach out to inquiries@mveda.co - we’d love to help!
MV Tribe
Q. What is MV Tribe?
It is the MVEDA Loyalty program designed to reward our customers with points that can be redeemed for discounts on future purchases. Customers earn points for every purchase made exclusively at MVEDA.co and through engagement. Points expire after 12 months and there is no limit to the amount you can earn.
Q: How do I join MV Tribe Rewards?
Joining is easy: simply create an account and start earning!
Q: How do I earn points with MV Tribe Rewards?
For every dollar you spend on MVEDA.co, you will receive points according to your tier.
-
Tribe Member $1 = 1 point
Be sure to visit the Ways to Earn section on the MV Tribe Rewards page for more ways to earn points.
Q: How do I redeem my points?
You can redeem your points by signing into your account and either: A) going to the MV Tribe Rewards page, clicking "Redeem Points," and copying & pasting the discount code at checkout, or B) selecting the reward from the dropdown options at checkout.
There is a minimum spend in order to redeem points:
-
$50 minimum spend to redeem 100 points
-
$100 minimum spend to redeem 200 points
-
$150 minimum spend to redeem 300 points
More questions on MV TRIBE Rewards? Visit MV TRIBE rewards page and scroll to the FAQs section.
Products
Q. Do the products expire? What's the shelf life once opened?
All products have a 24-month shelf life.
Q. Are your products safe for kids and during pregnancy?
Our products are considered safe for use, but we recommend consulting with your doctor before trying new products.
Q. Are your products paraben and phthalate free?
Yes! Our products are paraben and phthalate free.
Q. Are the fragrances used in MVEDA natural?
Our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin and meet global IFRA safety standards.
Sustainability
Q. Are MVEDA products cruelty free?
Yes! All MVEDA products are cruelty free and Leaping Bunny certified.
Q. Are MVEDA products vegan?
Yes! All MVEDA products are vegan.
Shipping
Q. Do you offer free shipping?
Yes, free shipping is available for orders over $75 USD in the continental U.S ONLY. (excludes Alaska, Puerto Rico, and Hawaii and other US territories). Free international shipping thresholds vary by location.
Q. Can you help ship to multiple addresses?
Each address requires a separate order. For custom gifting, contact inquiries@mveda.co.
Q. Can you hold my shipment?
Shipments cannot be held after orders are placed. Contact inquiries@mveda.co before placing your order for assistance with future-dated shipments.
Q. Who is in charge of customs duties and taxes?
For certain countries, customs duties, taxes, and fees are included at checkout. In other cases, these will be disclosed as a separate line item.
Q. For orders shipping to India:
At this time we do not ship to India.
Q. Where do you ship?
We ship worldwide except to Spain, Greece, and Mexico. Some products are restricted in certain countries (e.g., Peru, Argentina, Indonesia).
Q. Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes using standard ground shipping only - no expedited options available.
ShipInsure Package Protection Insurance
Q. What is ShipInsure Package Protection Insurance?
ShipInsure protects against lost, damaged, or stolen shipments. Claims are reviewed within 24 hours, with a resolution rate of over 97%.
Q. How do I file a claim with ShipInsure?
-
Visit ShipInsure’s claims website.
-
Provide your email and order number.
-
Select the claim reason and preferred resolution.
Q. How does ShipInsure resolve a claim?
Approved claims offer two options:
-
Refund: Processed to the original payment method within 48 hours.
-
Reship: A reorder is placed, and you’ll receive a confirmation email.
Discounts
Q. Can I use multiple discount codes in one order?
No, only one discount code can be applied per order.
Q. Is there a first time customer discount?
Yes, we offer a 15% discount off your first purchase. Sign up for our emails and/or SMS updates (the sign-up box is in the footer of our website!) to get your first-time customer 15% off code. Your code will be displayed for you immediately and emailed to you.
Support
Q. What if I have additional questions?
We'd be happy to help! Email us at inquiries@mveda.co.
